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Field Service Technician III

Location: Memphis, Tennessee or Little Rock, Arkansas Area
Employment Type: Full-Time, Remote-Based / Field-Based
Compensation: $22.00–$30.00 per hour, based on experience and qualifications
FLSA Classification: Non-Exempt
Travel Requirements: Extensive domestic travel, including overnight assignments

About Renu Robotics:
Renu Robotics is an innovative robotics company developing autonomous electric tractors and fleet management technology for the solar and renewable energy industries. Our autonomous solutions help utility-scale solar facilities maintain their properties through advanced vegetation management and other maintenance applications.

As the renewable energy industry continues to grow, Renu Robotics is expanding its Field Service team to support the installation, maintenance, and operation of our autonomous equipment across the United States.

Position Summary:
Renu Robotics is seeking an experienced and highly motivated Field Service Technician III based in the Memphis, Tennessee or Little Rock, Arkansas area.

This position is responsible for independently performing field installations, preventative maintenance, diagnostics, troubleshooting, and repairs of autonomous robotic equipment at customer sites nationwide.
The ideal candidate possesses a strong electrical and mechanical background, excellent troubleshooting skills, and the ability to work independently in remote field environments. This role requires frequent travel, strong customer service skills, and effective communication with Engineering, Operations, and technical support teams.

Essential Duties and Responsibilities:

Independently perform installation, commissioning, preventative maintenance, troubleshooting, and repairs of autonomous robotic equipment and associated systems at customer sites.
Diagnose and resolve electrical, mechanical, and technical issues using diagnostic tools, software applications, and technical documentation.
Troubleshoot electrical components, batteries, wiring, sensors, motors, and mechanical assemblies.
Collaborate with Engineering and technical support teams to identify and resolve complex equipment issues.
Conduct equipment inspections, operational testing, and system verification to ensure safe and reliable performance.
Provide on-site and remote technical support to customers through phone, video conferencing, and other communication platforms.
Train customers and site personnel on equipment operation, routine maintenance, safety procedures, and basic troubleshooting.
Maintain accurate service records, repair documentation, and reports using company systems and applications.
Communicate equipment performance issues, recurring failures, and recommended improvements to Engineering and Operations.
Develop and maintain positive professional relationships with customers and site personnel.
Safely operate company vehicles, equipment, and tools while complying with company policies and customer site requirements.
Follow established safety procedures when working around electrical equipment, batteries, moving machinery, and autonomous systems.
Manage assigned service activities, travel arrangements, and work priorities in coordination with management.
Support other field service activities and technical projects as assigned.

Required Qualifications:

Minimum of 3–5 years of experience in field service, electrical or mechanical maintenance, industrial equipment repair, robotics, automation, or a related technical field.
Technical degree, vocational certification, or equivalent hands-on experience in electrical, mechanical, industrial maintenance, or related systems.
Strong working knowledge of electrical and mechanical systems, including troubleshooting and component replacement.
Experience using electrical diagnostic tools, including multimeters and other testing equipment.
Ability to interpret technical manuals, electrical schematics, wiring diagrams, and mechanical drawings.
Proficiency with computers, mobile devices, diagnostic software, and technology-based service applications.
Demonstrated ability to troubleshoot technical problems independently and coordinate with remote support teams when necessary.
Strong organizational, problem-solving, and time-management skills.
Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal teams.
Valid driver's license and driving record that meets company standards.
Must be legally authorized to work in the United States.

Preferred Qualifications:

Experience servicing robotics, autonomous vehicles, industrial automation, agricultural equipment, or similar electromechanical systems.
Experience with low-voltage and high-voltage electrical systems, electric motors, batteries, and charging systems.
Familiarity with GPS, sensors, controllers, and remote monitoring technology.
Experience with solar energy facilities, renewable energy operations, or outdoor industrial equipment.
Previous experience working independently in a field service or customer-facing technical role.

Travel and Work Environment:

This is a remote-based, field service position requiring residence in or near Memphis, Tennessee or Little Rock, Arkansas.
Extensive travel throughout the United States is required, including assignments lasting approximately 2–3 consecutive weeks, depending on business needs.
Work is primarily performed outdoors at customer facilities, solar installations, and other remote field locations.
Must be comfortable working in varying weather conditions and on uneven terrain.
Work schedules may vary based on customer needs, travel requirements, equipment issues, and operational priorities.
Occasional weekend work and overtime may be required.
Must be able to safely perform physical activities associated with equipment installation, maintenance, and repair, with or without reasonable accommodation.

Compensation and Benefits:
Hourly Pay: $22.00–$30.00, commensurate with experience and qualifications.

Renu Robotics offers a competitive benefits package for eligible full-time employees, including:

Medical, dental, and vision insurance.
Company-paid basic life insurance and long-term disability coverage.
401(k) retirement plan with company matching contributions.
Paid time off and company holidays.
Company-provided tools and equipment necessary to perform assigned duties.
Opportunities for professional development and growth within an expanding robotics company.

Equal Employment Opportunity:
Renu Robotics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to any status protected by applicable federal, state, or local law.

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